Vinted Shoppers Express Frustration Over Size Updates
Members of the platform have expressed outrage following a change that caused listings displaying inaccurate size information.
This online marketplace has revised its size classifications for women's and children's garments but did not contact all users about the change.
Digital Channels Response
Many shoppers and sellers are posting online claiming that product pages now present a modified sizing category versus the original listing as a result of the reclassification.
Vinted explained the new system was more in line with other platforms.
They have suggested members to check their listings and adjust the sizing manually where appropriate, causing user dissatisfaction.
Size Classification Modifications
Before the change, the sizing featured a single numeric size and a letter, like S/8 or M/10.
The revised method features a letter and a range for example S/UK 8-10.
In some cases, the size labels have been reassigned - for example a size L was previously a 12 but is now a UK 16-18.
Shopper Experiences
A fashion influencer, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," as the platform currently indicates.
Stephanie Gallen, from Glasgow, stated items she posted on Vinted with size 14 labels were displaying on the service as larger sizing 20-22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she said.
Manual Updates
Another shopper, based in Derby, said she had been left angered because the modification necessitated personal updates the measurements for "each individual item".
"For me this is particularly frustrating, because of my ongoing medical condition and Vinted sales have been crucial after experiencing income reduction," she said.
Service Background
The app has more than 100 million members, including 18 million in the UK.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This is not the initial instance that an unexpected update on the platform has faced criticism: previously, Vinted reversed a change regarding delivery choices after backlash from users.
